Please contact the Virgin Media Group Compliance Officer at 500 Brook Drive, Reading, RG2 6UU if you want to receive details of the relevant fraud prevention agencies. Re: Changing from virgin fibre to bt fibre. Other payment methods. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. this porting should usually take place within 10 days of the install completing, or a bit longer if some issues arise. Available on new activations. The new fibre phone line is designed to work with the same phones as the old copper line. Follow these instructions to set up your Boosters. I'm due to have Virgin Media installed next weekend with both TV & broadband services. No rubbish, no boxes, no furniture, no bikes and vehicles. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins; Or you may be quicker than average! You won’t be. Thu Oct 27 2022 - 00:09. You can get TV now. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. ago. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Choose one of our great value broadband packages. Virgin TV. This timescale may be slightly longer if you need a new line installed. Virgin Media scores a seemingly low 2. Up to 14 days delivery – If we need to close someone else’s Virgin Media account at the property. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home and what you've ordered. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Where possible, our Internet technicians will perform service installations and repairs entirely from outside the home. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Reset Hub password. All our deals are unlimited broadband. We'll tell you how long it takes, that you'll need, and that to. You'll see this icon when we think it'd be helpful for you to pause the video. That’s including a 10 minute break while the Virgin Media WiFi Hub starts up. SparkyLou999 • 3 yr. From £ 38 a month. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. They did tell us it would take a while to get a stable line. Feel free to pause at other times, too! First, we need to get you activated. Its different packages include: M50 (54Mb) M100 (108Mb) M200(213Mb) M350 (362Mb) M500 (516Mb) Gig1 (1130Mb)What To Know. You'll find a similar situation at the top of the range as well - spring for a 900Mbps package and. 1. Simply follow the instructions in the email and you’ll be up and running. How to install Virgin Media broadband If your home is Virgin Media ready, you could set up our broadband, TV and landline services on your own with a QuickStart self. In laying this cable your contractors dug the cable into my driveway and flower bed causing damage to both, including the concrete driveway itself and also several well established plants. My first bill is higher than I was expecting? When your services are installed / activated you’re assigned a billing cycle in our system. on 09-02-2023 23:16. By: Neil Cumins. • Install future proof-technology, investing now for the next 50 years! • Huge capacity to allow all devices in a home to connect seamlessly and without compromise • Enabling consumers to have access to more fibre-broadband providers • Providing a new level of service with high-speed connectivity for download andSetting up your Vodafone broadband is easy and can be done in just a few simple steps. So you won’t need to hop around. No setup fee. It usually takes around 2-3 weeks to get. 1. How long does CollectPlus take to deliver? Your order will usually be delivered to your collection point within 3 working days. Leave it off for about 10 seconds. Once your existing Netflix plan ends, you can add Netflix to your Virgin Media bill when you restart your plan – either on the Virgin TV box or in. Installation Steps. On or about the 12 May 2010, you installed a cable leading to my next door neighbour’s property (). The Essential Broadband packages are free from setup fees, early termination fees, and also aren't subject to annual price rises. In a nutshell, your basic consumer rights when it comes to broadband are as follows: All goods and services must be of satisfactory quality, fit for purpose, delivered as described, and provided to a proper standard of workmanship. Legend 148 Views Message 2 of 6 Flag for a moderator. It’s much simpler to use the download time calculator above, especially when you get into the hundreds or thousands of megabytes. TalkTalk broadband requires a minimum of 14 days’ notice if you want to move your existing broadband deal to a new home. No setup fee is available on all bundles, broadband & phone, and broadband only packages. How long does the install take to complete? It usually takes between 30 minutes and 2 hours for an engineer to set up your Virgin Media services, this all depends on the services you’re having installed. Offer closes 31/12/2023. If you need to reschedule your install, you can do so by emailing or calling your Order Manager. 0 out of 5. See this. The quickest way to do this is to call TalkTalk on 0345 1720 088 . When it arrives, you’ll have 10 days from the delivery date to pick it up. If you have a white modem follow these instructions . With month-to-month internet plans, the contract is often less formal and included when you create a customer account. What you get in your QuickStart pack depends on what Virgin Media services you ordered. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Step 3: If possible, place your router or gateway in a centrally located part of your home so the Wi-Fi signal can travel better. You’ll use the My Virgin Media app to manage your subscriptions, which will then appear on the Stream service. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. How long do Virgin Media take to answer a complaint?. UnrealMachine35 said: Well stumbled onto this thread by searching virgin media via telegraph poles. Available with M50 broadband or faster. Networking and WiFi. Save over £100 a year on top-rated broadband. Self-install. Make UNBELIEVABLE savings on Virgin Media Broadband . If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks. On the day of installation, your switch will be complete. Email. Broadband. Next, wait for the SIM to connect to the Virgin Mobile network. Call 01 267 8670. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. TV box - 15 mins. Fast. Excludes Essential broadband customers. How long does a wayleave last? Usually a wayleave is an ongoing agreement without an end date. Since then, Virgin Media claims it is unable to complete my installation or deal with problems with the service. 5 mins. 15 mins. . Technically if there has already been virgin installed at the property they can install it at the same place and make you pay £99 for a relocation. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 5 to 4 hours. Also the bolt on sim o2 contract with Virgin Ultimate Volt bundle states it’s unlimited data , unlimited mins and text however it’s only saying 250gb per month on my o2 app, I’ve rung o2 and they confirmed what I said and made a note and advised to check on my first bill for any changes but I’ve already checked my first bill and it. TalkTalk has a one-off charge of £60 for transferring home broadband to a new address. No setup fee. Head over to the Virgin Red app and browse the offers available in the 'Spend' section. From £ 38 a month. How long does it take to switch to Vodafone broadband? It usually takes around 10 working days to switch to Vodafone broadband from another provider. How long does it take to install a broadband line? Installing a broadband line typically takes around 2-3 weeks. Firstly, you'll need to order your Vodafone broadband package. ; Various factors, such as apartment age, wiring conditions, and user skill level, can influence installation duration. This should also take place within two weeks of your order. Get connected to the Virgin Mobile network. The long and short of how long it takes to get your new internet service connected. How long does it take for Google Fiber (internet only, no TV) to be setup? I am moving into an apartment complex in Southern California in 2 weeks that has Google Fiber available. This can take a good long while and may fail completely. Super easy install for our super-fast Internet. Our , which you can add anytime, start from £2. The UK’s most popular channels, Catch Up services and built-in apps, in one place. We'll connect you in 4 to 21 working days - you'll get a provisional date once we've checked your details during the order. Call, chat or visit a Virgin Plus store to get this offer. Last updated: 16 November, 2023 | Estimated Reading Time: 10 Minutes Can you install broadband yourself? In some cases, you will be able to install the. Fab Fibre – average speed 36Mbps. If they are fed underground then fibre will also be underground. Plug the cables into the hub. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Fibre Areas only. Broadband. Once a SIM card is inserted it operates like a mobile broadband router. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. If you want to know how fast your current broadband connection is, then take our quick broadband speed test. However, I do agree with returning equipment. Get ready. 3. If you’re installing broadband, TV, and a phone line, the process. How to switch broadband. How long will the QuickStart installation take me? WiFi Hub - 30 mins. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 1. 1. Team Spirit can be cancelled at any time by providing 30 days’ notice. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Right now im getting maybe 18-20. Flexibility – No long-term contracts. Correspondingly, how long does it take to set up Internet in a new house?Normally it takes about two weeks to getbroadband installed,. Plus get help on things like wayleave & access agreements. We have lots of different ways for you to spend your Virgin Points - from Everyday Treats to Extraordinary Experiences and everything in between. and Virgin stall have no idea when they might be able to connect. Virgin TV 360 is backed up by their ultrafast broadband. How to install Virgin Media broadband . Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The equation for calculating download time is: File Size in bytes / (Download Speed in bits / 8) = Time. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. per month and watch the hottest live and on-demand content, anytime and anywhere. TV on the go. BT have been doing this for. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. The equation for calculating download time is: File Size in bytes / (Download Speed in bits / 8) = Time. This hole will typically be up to 1cm in diameter and often positioned near your front door. Online chat: You should see the option to start a chat on Virgin Media's website. Here's everything you need to know. 95 setup cost depending on the package. My first bill is higher than I was expecting? When your services are installed / activated you’re assigned a billing cycle in our system. These are arrival timeslots. Most QuickStart kits have just 6 cables, connectors and powerlines to. You can check your activation date and follow the status of your broadband activation by. In order to install your own fiber internet, you first need to have an optical network terminal (ONT), also called a fiber network terminal or fiber jack, in your home connecting you to your provider’s network. Any ideas?I had my wifi installed today, should be a 100mb speed, at the moment I am getting a max of 7mbs but mostly staying at a speed of 1-2mbs. Switching broadband might sound complicated, but it's usually pretty simple. So, it’s best not to move it before then. You can check your activation date and follow the status of your broadband activation by. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Speed. Virgin Media logo, on the Super Hub 2 it says WPS and on the Hub 3. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. New contract can be arranged – look for your next broadband, TV and home phone deal by signing in My Virgin Media > My Account, or My Upgrades & Offers; or Your Account for your next Virgin Mobile Free to switch providers – 30 days’ notice is all you need to give should you wish to leave. 15 if we don’t turn up on the promised day of an appointment External appointments that do not require you to be at home are not included within the scheme for missed appointment payments. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. This is how I ported my number across. Ask the BT Community. 0 on Trustpilot, though this is actually ahead of its closest competitors. The Engineer installation should take between 30 minutes to 2 hours, depending on your subscribed services. On the agreed activation date, plug your router into the master phone socket using the cables provided. The cable already exists to my house and apparently a part is missing from a street cabinet. I took out virginmedia broadband & phone line on the 20th January 2023 but I’ve not heard anything just the email I got Pre-documents saying starting on the 24th January, does it take time to change my number over (keeping old number) because its been nearly 3 weeks, I might give it another week might go back to plusnet Welcome to Virgin Media! This video will take you through installing your broadband, step by step. Or stream, control and manage. Stream from Virgin Media. 50 per month. The old system will be switched off in 2025 and landlines will use broadband to make calls. On average it can take 16 days to create your first bill, in which time you’ll have been receiving services from us. To install a new phone line, Sky will also charge you something in the region of £20. The cost of a new landline is around £140, while the cost of reactivating an old line is £. Speed. Plug into the. You'll see this icon when we think it'd be helpful for you to pause the video. TalkTalk has a one-off charge of £60 for transferring home broadband to a new address. 4. On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service. On the agreed activation date, plug your router into the master phone socket using the cables provided. - Virgin Media Community - 5325098 I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband The service - 5325098 From the modem, the cable will be connected to your router. Charges for moving home with Sky. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. 1. This depends on your current service and provider, and the type of package you've ordered, but switching should take between 3-10 working days'. How long does it take? Ideally, fibre installation should only take a few weeks, but it can take a lot longer under special circumstances or if consents are required. Plusnet comes in quite a bit cheaper than BT. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. If you have had a Cable service before. Make sure you have your account number and area reference. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. 01. Maggy. Make sure that you have the cable run clear. Tenants will still need to request permission in first instance, and possibly attend a tribunal if the landlord is contesting installation, for an impartial ruling to be made. 7 minutes 9 seconds (100 Mbps) 1 minute 25 seconds (500Mbps) 47 seconds (900Mbps) 1 hour, 19 minutes 32 seconds (9Mbps) We are rolling our full fibre broadband out across the UK as fast as we can. Turn your TV on and get connected. You've come to the right place. Hey guys, I just got virgin 60mbs broadband installed last friday. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband. 0 or above, Google Chrome web browser, Opera web browser, or Safari web browser). Take the telephone cable that came with the broadband package and plug it to the DSL port on the splitter. Broadband social tariffs for universal credit and low incomes - Uswitch. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Yes there is a faceplate roughly 1/2 inch thick that goes on the wall that houses an isolater. 12 23:53. Test your current broadband speed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To find out how to do this, take a look at our modem support videos: If you have a black modem follow these instructions . The positive reviews for Virgin Media. It’s much simpler to use the download time calculator above, especially when you get into the hundreds or thousands of megabytes. Turn on the router, wait for the lights to configure correctly according to the instructions. Someone over the age of 18 must be at home for the installation. 2. It. If you're switching from a non-cable provider (like Sky, BT or Plusnet) we'll work with your current provider to transfer your phone line. Is it taking a while to activate your network?Future-proof. uk. Mbps average. If you phoned in and did the regrade it's usually immediately, unless you are also receiving new equipment. Customers of UK ISP Virgin Media (VMO2) – specifically those that take their fixed line broadband, phone and pay TV services – are today being informed about the operator’s annual price hikes, which “ on average ” are set to increase by 13. Customers opting for the faster plan can also access Stream at a reduced price. For modems, continue to Step 2. Check broadband speeds for your area. If you have took out a new package and getting new eq for eg a new hub or stb once you receive the eq and install and activate that’s when the boost will happen. Call, chat or visit a Virgin Plus store to get this offer. Payments made on a bank holiday won't reach us until the following working day. If you take a bundle with both Virgin Media and. d'@ve Posts: 45,152. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Virgin Media Wall Socket Example 2. Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually. WiFi hotspots. Well over 1 million New Zealand homes and businesses have already ordered fibre and Local Fibre Companies are carrying out more than 10,000 new connections every month. Select Netflix Premium to access 4K Ultra HD with compatible devices. Monday to Friday, 8am -9pm, weekends and bank holidays, 9am - 7pm. Change the wireless channel – Log into your SuperHub’s admin console (192. Re: Changing from virgin fibre to bt fibre. Once you’ve picked your service, Sky will confirm your activation date. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. Virgin Media services are only available in eligible Virgin Media network areas. Dear Sir. By: Neil Cumins. Big news. Sky Broadband Gigafast, Ultrafast Plus and Full Fibre 100 are provided as standard using Full Fibre. I took out virginmedia broadband & phone line on the 20th January 2023 but I’ve not heard anything just the email I got Pre-documents saying starting on the 24th January, does it take time to change my number over (keeping old number) because its been nearly 3 weeks, I might give it another week might go back to plusnetVirgin Media social tariff. Superfast Broadband. No, my account on the virgin site still says I'm on the 50. 50/mth on an 18. In some areas the Openreach phone lines are fed from poles, in others they are fed underground. Sorry about that. How long does a Virgin Media installation take? If your home has previously been connected to Virgin Media broadband, the whole signup to up-and-running process can be done in a few days. From that moment, you have 14 days to cancel without penalty for whatever reason, including if it’s taking too long for your broadband to be installed. Have you rebooted your router. New contract can be arranged – look for your next broadband, TV and home phone deal by signing in My Virgin Media > My Account, or My Upgrades & Offers; or Your Account for your next Virgin Mobile Free to switch providers – 30 days’ notice is all you need to give should you wish to leave. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. All depends on where you live and what 5G networks you can get. You have a legal right to these details. Virgin Media told us it had to wait for a permit, which delayed completion of the required works, but it should have communicated this to you. Enjoying fast, reliable broadband shouldn't be a hassle and we do everything we can to provide the best possible. Connection times. But new customers will automatically receive the new TV 360 service by taking out one of Virgin Media’s TV and broadband packages. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. You will receive a box with your new modem, pre-connected to a white cable, and a power supply. Keep in mind Even if you have a phone socket in your home, you might still need an engineer visit to get your line up and running. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 1. If you've signed up for our standard broadband or standard fibre package and need an engineer to install a phone line, your broadband service will usually be switched on the same day as the installation. One benefit touted by Virgin Media is discounts on your additional streaming services. Good to know All our monthly broadband membership prices include line rental. You’ll need to return your Virgin Media Hub if asked. They may take photos during their visit. Stream from Virgin Media. Sky will credit your account with up to £100 if Virgin charges you termination fees. If it’s not possible to keep your phone number, we’ll let you know. I'm trying to reach them so I can get Virgin Media cable to install in my house as part of a renovation ahead of a move, which I've scheduled in a few weeks. If our technician needs to. I guess my apparment was already connected to the network. 8% on either 1st April or 1st May 2023 (price changes will vary according to your package). If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Each resident will need to arrange for their chosen service provider to install service in their apartment. then £38 a month. For help tracking your order, contacting the courier or rescheduling your delivery, see our help guide. Excludes broadband faults and broadband network outages. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If your area has phone lines fed from poles, the chances are that the fibre will also be fed overhead. How long do I need to sign up for? The contract term for HomeWorks is 30 day rolling. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. For example: 50MB / (10Mb/8) = 40 seconds. Totobyafrica97 • 4 yr. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. Virgin Media Ireland and Vodafone have agreed a wholesale network access deal that will allow Vodafone to offer its customers fast fixed-line broadband services by. But if none of the flats have VM they may have to get VM to a point outside the flat from where they run the cable into the flat. Also the bolt on sim o2 contract with Virgin Ultimate Volt bundle states it’s unlimited data , unlimited mins and text however it’s only saying 250gb per month on my o2 app, I’ve rung o2 and they confirmed what I said and made a note and advised to check on my first bill for any changes but I’ve already checked my first bill and it. Offer: Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit Unlimited plan, are active. You may not have access to BT’s full fibre broadband packages in your area. They will run the cable underground. broadband & phone, and broadband only packages. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. 3. Online chat: You should see the option to start a chat on Virgin Media's website. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. HB, Birmingham. You’ll get a dedicated order manager. Together, you’ll arrange a date for your site survey – within 48 hours, if that suits you. I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. Go back to CNET Homepage. There are no fees for moving your existing Sky broadband service and your Direct Debits will remain the same. Getting ready Here are a few things. For an incredible £26. Our , which you can add anytime, start from £2. Ask if you can speak to the builder’s site manager, to confirm line installation is proceeding smoothly. Make sure you have your account number and area reference. This is actually pretty amazing. INT RESET 1 2 TEL. The installation didn't take very long and the engineer was very nice when he came to do it. By Nathan Lawrence . If they are fed underground then fibre will also be underground. After that you're free to discontinue the service by giving us 30 days prior notice. They’ll call you within five working days to welcome you, check your order details and explain the next steps. You’ll then be able to use your same old phone to make. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. For Android, go the main menu > Guide > My Shows > Manage > Info > Remote Control; If you have the Virgin TV TiVo or V6 box, you can use the Virgin TV Control app to do this instead. All it takes is a few clicks and a few minutes filling in details, and you're all set. It’ll take a few weeks to sort out with admin, but only a few hours on the day the engineer visits. So it’ll continue to. It comes on an 18-month contract and you’ll have to pay a one-off setup fee so we can get you up and running. If I choose to install VM 30M broadband service, does anyone know how long normally does it take to get it installed ? I am trying to get broadband before Xmas !!! Many Thanks. 99 for a similar speed. We'll telling you select long it takes, what you'll need, and thing to expect. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. It can take up to 6 months as they will be connecting up your area and testing the new installation. It will handle the switching process for you. Even so, these new rights could give many renters the same access to the full range of broadband services already enjoyed by property owners. Some broadband firms (notably TalkTalk) will liaise with Openreach to install a line on your behalf, usually. Scam calls. The time it will take to install your Virgin Media kit depends on several factors. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. the appointment is from 1pm-6pm. Phone line - 5 mins. You can monitor your WiFi Pod’s (white) health, signal strength, and speeds using the Virgin Media Connect app. Apps and extras. ; If we’re coming to do any external work separately, that our engineer can get access to the outside of your property. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Install. Back a step. Sky usually takes around two weeks to get a new broadband connection set up. With this package, you can enjoy life in the fast. Stream from Virgin Media follows Sky's similar Stream Puck in terms of announcement timing, but will be. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. I have no issues with Virgin about the challenges of getting council approval to undergo construction work outside my property, but every time I call the pre-installation team, they have very. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. It’ll take a few weeks to sort out with admin, but only a few hours on the day the engineer visits. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Have a router location designated and clear of all clutter. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Plug the other end of that telephone cable and connect it to the back of the modem/router provided.